FAQ

Q. You claim to pay so much more, how can that be?

A. Because buying precious metals is all we do. Unlike other companies, Houston Gold relies on its reputation of paying high prices for gold. Other companies have many other revenue streams such as selling jewelry, diamonds and watches. High volumes translates into high prices for our customers.

Q. How does it work?

A. Bring in your items and we will give you a FREE verbal appraisal.

Q. Do I need an appointment?

A. No appointment is necessary.

Q. How long does it take?

A. It largely depends on the number of items, usually 5-10 minutes.

Q. Some of my items are broken, do you purchase these as well?

A. Yes, gold is very valuable. Most are very surprised by how valuable.

Q. If I decide to sell my items, how will I be paid?

A. Houston Gold pays cash for most purchases.

Q. Do I need to present any form of identification?

A. Yes, the law requires photo identification.

Q. Will I receive a 1099 from Houston Gold on the items I sell?

A. No.

Q. Some of my items have gem stones, how do they factor?

A. According to type and quality.

Q. Will you remove the stones that I want to keep?

A. In most cases yes, it mainly depends on how they are set.

Q. What about diamonds, some of my things have small diamonds?

A. We purchase diamonds of all sizes. However, sometimes we will refer you to another company in an effort to get you the most cash for your diamonds.

Q. What about larger diamonds, do you purchase them?

A. Yes, we are a very competitive buyer for larger, quality stones.

Q. I want to mail in my items, how safe is it and will I get the same price?.

A. The USPS is very safe and reliable. Customers who chose the Mail In Option receive the same great service and price as our walk in customers.